Australia & New Zealand
Austria
Belgium & Luxembourg
China
Czech Republic & Slovakia
Estonia
Finland
France
Germany
Greece
Hong Kong, China
Hungary
Iceland
Ireland
Italia
Japan
Latvia
Lithuania
Netherlands
Poland
Romania & Moldova
Russia
Singapore
Spain
Switzerland
Thailand
United Kingdom
United States
AUSTRALIA
Phone: 1300 727 707
Fax: +61 2 9296 8655
Opening hours:
Mon–Fri: 09.00–12.00 and 13.30–17.00
Closed on weekends and public holidays (both National and NSW state)
E-mail: sas.australia@sas.dk
Address: PO Box Q1348, QVB Post Office,
Sydney NSW 1230
CONTACTS IN NEW ZEALAND:
Sales & Marketing enquiries
Opening hours:
Mon–Fri: 09.00–17.00
Phone: +61 1300 727 707
E-mail: sas@walshegroup.com
Mail address:
SAS GSA, The Walshe Group, 52 Swanson Street,
Auckland DX CX10171
SAS GROUP SALES
Group trips
SAS CUSTOMER CARE
www.flysas.com/feedback/
AUSTRIA
SAS SALES AND SERVICE/EUROBONUS
Phone: +43 (0) 820988530
Opening hours:
Mon–Fri: 09.00–17.00 (German)
EBG/EBD: 24h service
SAS SERVICE CENTER FOR PASSENGERS, AGENTS AND EUROBONUS
Phone: 0820 988 530 (€0,20/min) from Austria only
E-mail Agent support: agent-de@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00 (German)
INTERNATIONAL CALLS
+372 606 8418 Passengers
+372 606 8419 Agent support
+372 606 8402 EuroBonus
+372 606 8420 Group desk
Outside above opening hours, call customer service in Sweden:
Phone +46 8 797 4000
Opening hours:
Mon–Fri: 07.00–19.00
Sat: 08.00–18.00
Sun: 10.00–19.00
SAS GROUP SALES
Phone: 0820 988 530 (€0,20/min) from Austria only
E-mail: gruppen-at@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00
SAS CORPORATE SALES CENTER
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
BELGIUM & LUXEMBOURG
SAS SALES AND SERVICE/EUROBONUS
Phone: +32 2 643 6900
Opening hours:
Mon–Fri: 09.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
DIRECT SALES
Phone: +32 (0)2 643 69 00
(option 1 = French, option 2 = English)
Opening hours:
Mon–Fri: 09.00–17.00
SAS GROUP SALES
Phone: +32 (0)2 643 69 00 (Belgium and Luxembourg)
Opening hours:
Mon–Fri: 09.00–17.00
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
CHINA
SAS SALES AND SERVICE/EUROBONUS
Customer contact center:
Phone: 010 8527 6100 Beijing / 021 52285001 Shanghai
International calls:
+861085276100 Beijing /+862152285001 Shanghai / +861085276111 Beijing
Fax: +862162675980 Shanghai
E-mail about EuroBonus: eurobonus.cn@sas.dk
Opening hours:
Mon–Fri: 09-17
Sat–Sun: Closed
Public holidays: Closed
SAS GROUP SALES
For all Travel Agent/Group enquiries:
Groups on Beijing route:
Contact BJSSA: 70395@sas.dk
Groups on Shanghai route:
Contact SHASA: 70409@sas.dk
Groups on Hong Kong route:
Contact HKGSA: agent-support-hkg@sas.se
Phone: +86 21 2603 7374 or +852 3051 2861
SAS CUSTOMER CARE
For all Customer Contact Center enquiries:
Phone: +86 10 8527 6100 or +86 21 5228 5001 or +852 3106 0918
E-mail: flysas.cn/feedback
BENEFICIARY NAME:
Scandinavian Airlines
Beijing Representative office
BENEFICIARY BANK:
RBS China Beijing Branch
BANK ACCOUNT:
707000310002532
CZECH REPUBLIC & SLOVAKIA
EBG MEMBERS DAILY 24 HOURS SERVICE
+45 70 10 20 00
+46 8 797 40 00
+47 91 50 54 00
SAS CUSTOMER CARE
www.flysas.com/feedback/
ESTONIA
SAS SALES AND SERVICE/EUROBONUS
Phone: +372 6068406
Opening hours:
Mon–Fri: 09.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS GROUP SALES
sas.tallinn@sas.dk
Phone: +372 6680 078
Opening hours:
Mon–Fri: 09.00–17.00
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
INTERNET SUPPORT INTERNATIONAL
Phone: +46 (0)8 797 5270
Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
SAS CUSTOMER CARE
www.flysas.com/feedback/
FINLAND
SAS SALES AND SERVICE/EUROBONUS
Phone: +358 981710062
Opening hours:
Mon–Fri: 08.00–19.00 (Finnish, English)
Sat: 09.00–17.00 (in English only)
Sun: 10.00–19.00 (in English only)
EBG/EBD: 24h service
SAS GROUP SALES
Phone: +358 981710062
E-mail: groups.europe-fin@sas.dk
Open: MA-PE / Mon–Fri: 09.00–17.00
Service in Finnish and English
SAS CORPORATE SALES CENTER
Travel Pass and SAS Credits enquiries
Phone: +358 981710080
Open: MA-PE / Mon–Fri: 09.00–16.00
Service in English and Scandinavian
SAS CREDITS
SAS Corporate Sales Center
Phone: +358 981710080
Open: MA-PE / Mon–Fri: 10.00–16.00
Service in English and Finnish
SAS CUSTOMER CARE
www.flysas.com/feedback/
FRANCE
SAS SALES AND SERVICE/EUROBONUS
Phone: 0825 325 335 (€0.15/minute)
Phone: +33 1851 48203 International calls
Opening hours:
French:
Mon–Fri: 09.00–17.00
English:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
CUSTOMER CONTACT CENTER
Tel: 0825 32 53 35
SAS GROUPS SALES
groupfr@sas.dk
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
GERMANY
SAS SALES AND SERVICE/EUROBONUS
Phone: +49 (0) 1806 117002 (€0,20 charge per call)
Opening hours:
German:
Mon–Fri: 09.00–17.00
English:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS GROUP SALES
Phone: +49 (0) 1806 117002 (€0,20 charge per call)
Fax: +49 (0) 1805-221193
E-mail: gruppen-de@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
GREECE
SAS SALES AND SERVICE/EUROBONUS
Phone: +302 112111542
Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS GROUP SALES
Phone: +372 606 84 35
E-mail: agentsupport.ace@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00
SAS CUSTOMER CARE
www.flysas.com/feedback/
HONG KONG, CHINA
SAS SALES AND SERVICE/EUROBONUS
Phone: +852 3106 0918
Opening hours:
Mon–Fri: 09.00–17.00
Sat–Sun: Closed
EuroBonus: eurobonus.cn@sas.dk
SCANDINAVIAN AIRLINES
Room 2503, 25/F
BEA Harbour View Center
56 Gloucester Road,
Wan Chai, Hong Kong
香港灣仔告士打道56號東亞銀行港灣中心25樓2503室
Fax: +852 3184 0833
Website: www.flysas.hk/ or www.flysas.cn/
Mon–Fri: 09.00–17.00
Sat–Sun: and Public Holiday closed
ONLINE BOOKING SUPPORT / SAS CREDIT SUPPORT
Phone: +86 10 8527 6100
Mon–Fri: 09.00–12.00 / 13.00–18.00
Sat–Sun and Public Holiday closed
SAS CUSTOMER CARE
www.flysas.com/feedback/
HUNGARY
CITY SALES OFFICE
Tensi Aviation GSA
Komjadi Bela utca 1.
1023 Budapest, Hungary
Phone: +361 999 1445
E-mail: sas@tensi.hu
Opening hours:
Mon–Fri: 09.00–17.00
SAS CUSTOMER CARE
www.flysas.com/feedback/
ICELAND
SAS SALES AND SERVICE/EUROBONUS
Phone: 800 76 24 / +354 800 7624
Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS GROUP SALES
Phone: 800 7624
Fax: +372 6680 082
E-mail: groupsales.is@sas.dk
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
IRELAND
SAS SALES AND SERVICE/EUROBONUS
Phone: +353 1 844 5440
Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS GROUP SALES
Phone: +353 1 844 5037
Fax: +372 6680 082
E-mail: groups.ireland@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00
CREDITS / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center+372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
ITALIA
SAS SALES AND SERVICE/EUROBONUS
Phone: 199 259 104 (€0.30/minute landline)
Opening hours:
Italian:
Mon–Fri: 09.00–17.00
English:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
Service only in English on Saturdays and Sundays.
SAS GROUP SALES
Phone: 199 259 104*
Fax: +372 668 00 82
E-mail: gruppi.italia@sas.dk
PASSEGGERI
Phone: 199 259 104*
From abroad: +39 06 9974 8015
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
* Il costo della chiamata da rete fissa è di 0.30 centesimi di euro al minuto, IVA incluso. Il costo della chiamata da rete mobile varia in base al gestore utilizzato.
JAPAN
SAS SALES AND SERVICE
Customer Contact Center +81 50 6864 8086
International calls +81 50 6864 8086
Opening hours:
Mon-Fri: 9-17
Sat–Sun: Closed
Public Holidays: Closed
SAS CUSTOMER CARE
www.flysas.com/feedback/
LATVIA
SAS SALES AND SERVICE/EUROBONUS
Phone: +371 67852191
Opening hours:
Mon–Fri: 09.00–17.00 (Russian, English)
EBG/EBD: 24h service
SAS GROUP SALES
sas.riga@sas.dk
Phone: +371 6785 2191
Opening hours:
Mon–Fri: 09.00–17.00
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
INTERNET SUPPORT INTERNATIONAL
Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
Phone: +46 (0)8 797 5270
SAS CUSTOMER CARE
www.flysas.com/feedback/
LITHUANIA
SAS SALES AND SERVICE/EUROBONUS
Phone: +37052051109
Opening hours:
Mon–Fri: 09.00–17.00
EBG/EBD: 24h service
SAS GROUP SALES
sas.vilnius@sas.dk
Phone: +370 520 51109
Opening hours:
Mon–Fri: 09.00–17.00
SAS DIRECT SALES
Opening hours:
Mon–Fri: 09.00–17.00
Phone: +370 520 51109
EuroBonus (Service in English, Russian)
Opening hours:
Mon–Fri: 09.00–17.00
Phone: +370 520 51109
MARINE HELPDESK (SERVICE IN ENGLISH)
Opening hours:
Mon–Fri: 09.00–17.00
Phone: +372 606 84 07
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
INTERNET SUPPORT INTERNATIONAL
Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
Phone: +46 (0)8 797 5270
SAS CUSTOMER CARE
www.flysas.com/feedback/
NETHERLANDS
SAS SALES AND SERVICE/EUROBONUS
Phone: 0900 74 66 3727 (€0.35/minute landline)
Opening hours:
Mon–Fri: 08.00–19.00 (English only)
Sat: 09.00–17.00 (English only)
Sun: 10.00–19.00 (English only)
EBG/EBD: 24h service
DIRECT SALES
Phone: 0900 7466 3727
(Option 2 for reservations)
Opening hours:
Mon–Fri: 09.00–17.00
SAS GROUP SALES
Phone: 0900 7272 4368
Phone: 0900 0401213
(option 2 for groups)
Opening hours:
Mon–Fri: 09.00–17.00
E-mail: groupsales.benelux@sas.dk
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 8460
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
POLAND
SAS SALES AND SERVICE/EUROBONUS
Phone: +48 22 8500 500
Opening hours:
Mon–Fri: 09.00–17.00
Email: reservation.waw@sas.dk
SAS GROUP SALES
Phone: +48 22 8500 500
Fax: +48 22 8 500 438
E-mail: sasgroupspl@sas.dk
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
ROMANIA & MOLDOVA
GSA SAS SALES REPRESENTATIVE
Scandinavian Airlines
c/o World Travel
Dr Iacob Felix Street No. 57, 1st floor, Sector 1
Bucharest, Romania
Phone: +4 031 4035040/41/42
Fax: +4 031 4035049
E-mail: sas@gsa.ro
Opening hours:
Mon–Fri: 09.00–17.00
SAS CUSTOMER CARE
www.flysas.com/feedback/
RUSSIA
SAS SALES AND SERVICE/EUROBONUS
Phone: +7 49 57829353
Opening hours MOW time:
Mon–Fri: 09.00–17.00
EBG/EBD: 24h service
AGENT HELP DESK, DIRECT SALES AND EUROBONUS
Phone: +7 495 7829353
Opening hours:
Mon–Fri: 09.00–17.00
SAS GROUP SALES
Phone: +7 495 7829353
E-mail: groups.russia@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00
CORPORATE / SAS CREDITS RUSSIA
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
SINGAPORE
SAS SALES AND SERVICE/EUROBONUS
Phone: +65 63077625
Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS CUSTOMER CARE
www.flysas.com/feedback/
SPAIN
SAS SALES AND SERVICE
Phone: 902 40 50 33 (€0.42/minute landline, €0.79/minute mobile)
Opening hours:
Spanish:
Mon–Fri: 09.00–17.00
English:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
RESERVAS
Tel: 902 40 50 33
SAS GROUP SALES / GRUPOS
Tel: 902 40 50 33
E-mail de grupos: grupos@sas.dk
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
SWITZERLAND
SAS SALES AND SERVICE/EUROBONUS
Phone: 84 811 7100
Opening hours:
German & French:
Mon–Fri: 09.00–17.00
English:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SCANDINAVIAN AIRLINES
Postfach 728
CH-8040 Zürich
SAS GROUP SALES
Phone: 0848 117 100
E-mail: ch.groupdesk@sas.dk
Opening hours:
Mon–Fri: 09.00–17.00
SALES DEPARTMENT
SAS Direct Sales Call Center
Phone: 0848 117 100 – From CH only
+41 43 5478006 – International calls
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
THAILAND
SAS SALES AND SERVICE/EUROBONUS
Phone: 001 800 852 6820
Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS CUSTOMER CARE
www.flysas.com/feedback/
UNITED KINGDOM
SAS SALES AND SERVICE/EUROBONUS
Phone: 0871 226 7760 (UK only)/ +442076606876
Opening hours (in English only):
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
SAS GROUP SALES
Phone: 0871 226 7757 (£0.10 per minute + network extras)
uk-groupquotes@sas.dk
Groups trips
TRAVEL PASS CORPORATE
Phone: +46 8 797 2202
CORPORATE / SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS CUSTOMER CARE
www.flysas.com/feedback/
UNITED STATES
All opening hours in Eastern time unless otherwise indicated.
SAS SALES AND SERVICE/EUROBONUS
Phone: 1-800-221-2350/1-201-896-3600
Opening hours:
Mon–Fri: 09.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service
Chat with us
GROUP DEPARTMENT
E-mail: groupsales@sasair.com
REFUNDS
E-mail: refunds-us@sasair.com
Mailaddress:
Passenger Refunds
Scandinavian Airlines System
301 Route 17 North, 5th Floor
Rutherford, NJ 07070
SAS CREDITS
Travel Pass and SAS Credits enquiries
Phone: SAS Corporate Sales Center +372 606 84 60
Opening hours:
Mon–Fri: 09.00–17.00 CET
SAS GROUP SALES
Group trips
SAS CUSTOMER CARE
www.flysas.com/feedback/
CONTACT US DOT
This is the contact information to United States Department of Transportation:
Aviation Consumer Protection Division, C-75
US Department of Transportation 1200 New Jersey Ave.
SE Washington DC 20590
http://www.dot.gov/airconsumer
Tel: 202-366-2220 (TTY 202-366-0511)